Service Coordinator

At Miles Perret Cancer Services, our mission is to help families in Acadiana fight, survive, and live with cancer.

Our core focus is on meeting our clients where they are with care and compassion and offering a community that supports them in every part of their journey. We are seeking candidates who are passionate about our mission, enthusiastic about supporting our clients and team, and promote our values of compassion, teamwork, humility, kindness, and dedication.

Position Summary

MPCS is seeking a full-time Service Coordinator to join our growing team. The Service Coordinator plays a vital role on the MPCS team and serves as the first point of connection with our clients and oversees all aspects of assessing their needs and connecting them with resources both within MPCS and in our community. Key aspects of the role include: 

• Assess needs of clients, family members, and caregivers in a conversational setting employing a personal approach in a caring, respectful, and non-clinical manner.
• Respond to the immediate needs of clients, family members, and caregivers respectfully and compassionately.
• Document all communications with clients, family members, and caregivers in the MPCS client database in a timely manner. 
• Promote and provide timely information on programs available to clients, family members, and caregivers via written or verbal means.
• Serve as a project coordinator for assigned internal and external projects that support our clients and community.
• Assist with inventory and ordering of supplies as needed by the Services Department.
• Assess effectiveness of services and programs offered and continually look for ways to improve and expand service and program offerings.
• Facilitation (on a staff rotating basis) of client-related Services events held on a monthly basis both during and after business hours (evenings and weekends). This includes, but is not limited to Support Group Night and SMILES for Miles.
• Attend and actively assist with MPCS events coordinated by Advancement Team, such as Camelia Crossing and Survivor Celebration, which may include assisting with event setup, facilitating, and cleanup as necessary. 
• Seek to stay informed of cancer related news and maintain awareness of community resources that could impact service offerings as well as benefit clients, family members, and caregivers.
• Remain sensitive to client, family member, and caregivers' emotional needs as they deal with cancer diagnosis, treatment, and recovery issues.
• Perform all job responsibilities at the MPCS office and on Mobile Miles, a van which extends services to outlying communities throughout Acadiana.   (Actual assignments will be determined by the Services Manager.)

Other duties as assigned by the Services Manager.

• Experience in case management in a non-profit or social services organization preferred.
• Bachelor or Master of Social Work degree preferred.
• Experience working in oncology and with clients of all ages is preferred.
• Valid driver’s license is required.
• Good typing ability
• Working knowledge of MS Word, MS Excel and MS Outlook.
• Leads with a servant heart and empathy toward self and others, while maintaining healthy and professional boundaries with clients and their families.
• Self-starter with strong teamwork, interpersonal, and active listening skills.
• Highly organized and detail oriented. 
• Ability to connect to people of diverse backgrounds.
• Highly effective communication and interpersonal skills to properly engage clients in stressful situations and medical crises. 
• Ability to maintain focus on multiple projects and appropriately prioritize activities. 
• Ability to work collaboratively and effectively with individuals at all levels of the organization and MPCS’s outside partners.
• Ability to maintain client confidentiality at all times.
• Must be able to perform physical tasks such as lifting objects weighing as much as 25 pounds, bending, stooping, and reaching.
• Must be able to drive the MPCS Mobile Miles van, a large passenger van, to the Mobile Miles locations in New Iberia, Opelousas, Crowley, and Mamou. 

Anticipated Start Date

As soon as possible

Those interested in this position must submit the following:

1. Letter of Interest – please include responses to the following questions in your Letter of Interest:

• What most excites you to join our MPCS team as our Service Coordinator?
• What has been your most rewarding experience working with others toward a shared mission?

2. Resume

3. Three references including:

• First and Last name
• Role
• A brief description of their relationship to you
• Contact Information (email + phone number where they may be reached)

Screening of applicant materials will begin immediately, and applications will be accepted until the position is filled.